June 27, 2023
June 2023 edition of CloudWave Connections
We’ve created this newsletter for our customers to communicate what’s new, let you know about upcoming events, share customer stories, and introduce you to members of our team.
We hope you find this newsletter informative and something that you look forward to receiving. If you have suggestions for topics, or have questions about something that’s been featured here, please let us know.
A Note from Rick Corwon
Sweet Summertime
Remember busting through the doors on the last day of school? Time for freedom…friends, outdoor activities, graduation and other parties, family vacation, and much more. We could focus not just on what we wanted but what we needed: A healthy reset.
Today the pressures on you, our clients, are relentless. You have to ensure your hospital is ready for the next global security threat. You and your team are up at night with endless application updates, hardware system upgrades, disaster recovery testing, support tickets for backups, and much more.
You face budget deadlines, board presentations, and pressures from your CFO to reduce costs. The pleasant summer nostalgia feels like a distant fiction.
With this juxtaposition, we invite you to talk further with CloudWave.
What if your disaster recovery environment was automated and tested annually like clockwork? What if you transitioned to a full or hybrid cloud with embedded 24×7 proactive monitoring and support? What if you didn’t have backup support tickets open and fewer angry data center escalations every week? What if your budget was predictable, with far less capital and lower overall total costs? What if your team had less overtime and red-eye Windows patching sessions? And perhaps most critically, what if you had a comprehensive security platform to mitigate that whole mountain of risks?
Solving these problems is a central theme of our solutions at CloudWave. We can save you time. Our scale can save you money. We can free you up for other leadership responsibilities that are often much more strategic and fun.
It doesn’t matter if you operate a large or small organization, are public or private, have an experienced or young team, or which continent you reside on. Let us free you up. Then maybe you can once again bust open those doors and make the rest of your summer and beyond much more enjoyable!
Rick Corwon is Director of International Business Development and Channel Partnerships.
Stay up to date with our latest news, press releases, and events on LinkedIn.
CloudWave Launches New CloudCare+
Fully-Managed Patching Service for Healthcare
CloudWave is excited to offer a new fully-managed patching service for healthcare.
Research showed that 57% of hospitals that suffered cyberattacks stated that their breaches could have been prevented if they had installed an available patch.
Utilizing the proven CloudCare+ patch maintenance strategy, healthcare enterprises can prevent cyberattacks, as well as performance slowdowns and regulatory compliance issues.
CloudCare+ solves these challenges with a skilled service team that utilizes a proven process throughout the entire patching cycle. This enables healthcare IT teams to take a hands-off approach to maintenance while CloudWave keeps the environment compliant and secured against cyber threats.
CYBERSECURITY WEBINAR: The Hacker’s Perspective
Thursday, June 29th, 2pm – 3pm ET
There is still time to register. Join the Cybersecurity Insiders Program and plan to attend the next live webinar: The Hacker’s Perspective session on Thursday, June 29 at 2 pm ET.
This educational session, led by John Gomez, features Hector Monsegur, a reformed hacker, who will discuss cybersecurity vulnerabilities from the perspective of the hacker. Join us as we dive into the mind of one of today’s most cunning and devious offensive computing specialists. Hear what new tactics attackers have developed, what scares them, and the biggest mistakes made by defenders.
Join the Cybersecurity Insiders Program and register today
Advance Authorization Now Available
CloudWave is pleased to offer a new way to streamline the way we deliver changes to your OpSus Cloud Services. Delaying the implementation of service change requests while waiting on a signature can delay addressing small issues that can lead to bigger problems.
CloudWave is now able to provide a way for our cloud customers to mitigate the administrative burden of these requests by allowing key personnel to pre-approve routine change orders. One signature enables the smooth and timely execution of routine changes and minor updates.
Contact your Customer Success Manager or Sales Director to learn more.
MUSE Inspire 2023
Gaylord Rockies Resort, Colorado
Another successful MUSE is behind us. With Denver’s natural beauty visible from the windows of the Gaylord Rockies Resort, MEDITECH Users attended a wide variety of educational sessions, visited vendors from all over as well as reunited with old friends and colleagues from the MEDITECH community. As usual, attendees eagerly sought stickers for their MUSEO cards, while new topics including AI and Cybersecurity enriched and refreshed the educational sessions and product showcases.
CloudWave’s Tim Quigley hosted panel discussion Best Practices for Securing Healthcare IT Across Public, Private and Cloud Edge Environments featuring Eric Gasser, Vice President, and CIO from Wooster Community Hospital Health System while CloudWave’s John Gomez presented Take Advantage of Emerging Healthcare Cybersecurity Trends to Advance Your Security Strategy. John Gomez also presented the Product Showcase: Cybersecurity-as-a-Service – Advance Your Cybersecurity Program and Remove the Burden from Your IT Team.
As always, Friday’s Keynote address energized the attendees by sharing the multiple ways MEDITECH is using technology to improve patient outcomes, empower clinicians and continue to drive operational efficiency. MEDITECH’s President and CEO, Michelle O’Connor; Chief Marketing and Nursing Executive, Cathy Turner; and Product Management Director, Rachel Wilkes, provided much detail on the new initiatives on the horizon.
CloudWave Raffle Winners at MUSE
Congratulations to our CloudWave Raffle Winners:
- Melissa Rook, Clinical Applications Lead from Cass Regional Medical Center
- Colette Martin, CIO from Spanish Peaks Regional Health Center
Thanks all to those stopped by the booth to participate!
CloudWave Blog
The Danger Within: How Unpatched Vulnerabilities Leave Your Hospital Open to Cyberattacks
Cyberattacks and resulting IT system outages cause considerable disruption to patient care. For example, numerous studies have identified increased hospital mortality rates following ransomware attacks and other major cyber incidents.
Join the CloudWave Cybersecurity Insider Program
Sign up today for the Cybersecurity Insider Program to join a community where you can regularly access free healthcare cybersecurity education and get alerted to threat intelligence gathered by our Cybersecurity Operations Center team. You will also have the opportunity to network with your peers to hear about their cybersecurity successes.
A few highlights of the program include:
- Monthly free cybersecurity education – taking place on the last Thursday of every month—NEXT WEBINAR IS THURSDAY, 6/29 at 2PM ET (see above)
- Ongoing alerts to high-risk cybersecurity threats with recommended actions
- Access to a private YouTube channel (you’ll get immediate access upon program registration)
- Access to a private LinkedIn Group
- Exclusive access to special events
- Annual group Tabletop Simulation
CloudWave in the Media
THIS WEEK HEALTH: From the Floor
Did you miss HIMSS23 in April? This Week Health caught up with Chief Client Officer Tim Quigley from the HIMSS23 floor in Chicago to provide a quick overview of the company’s cloud, cybersecurity and managed services for hospitals and health systems.
NE HIMSS Spring Conference
Four Points Sheraton, Norwood, MA
Members of the CloudWave, Healthcare IT Solutions team attended the 2023 HIMSS New England Annual Spring Conference. The event had a great lineup of digital health and clinical informatics speakers, and we appreciate all who stopped by our table to learn more about our OpSus Cloud and Sensato Cybersecurity services.
CloudWave is a proud sponsor of the NE HIMSS Chapter.
Emanate Health Foundation
49th Annual Capitano Golf Classic
Earlier this month CloudWave sponsored and participated in the Emanate Health Foundation’s 49th Annual Capitano Golf Classic held at the South Hills Country Club in West Covina, California.
June Customer Success News
CloudWave would like to congratulate the following customers for their successful Go Lives and Disaster Recovery tests in the month of May!
Go Lives:
- Hospital General Menonita De Cayey
- Taylor Regional Hospital
DR tests:
- Emanate Health
- Henry County Memorial Hospital
- Carteret General Hospital
Meet Travis Campbell
Compliance and Technical Documentation Manager
Many CloudWave employees have spent their careers in healthcare IT.
As CloudWave’s Compliance and Technical Documentation Manager, Travis is another member of the CloudWave team working towards better customer security. He believes the issues regarding compliance, privacy, and data are becoming more immediate and complex.
“The landscape in healthcare IT is always changing, and the evolution of threats our customers face is constantly at the forefront of our minds.” Travis expressed.
Having first worked in IT in the Army and federal government, he joined the business world when working for a software company in the DC area. Travis enjoys the exposure to both the technical and business aspects by being involved in multiple and diverse projects, service modernizations, and business operational improvements. He explained that hosting providers, particularly CloudWave, has been the most challenging and rewarding businesses to grow with.
When asked what he likes most about working in health care?
“Healthcare facilities are the underdog. They are constantly battling budget priorities and evolving technical requirements while maintaining access to health services for their local populations. I believe helping the underdog is extremely rewarding.”