OpSus Recover Overview
The OpSus Recover service restores your data to a cloud environment prebuilt and licensed for your configuration. In the event of a natural disaster, business disruption, or cybersecurity event where facilities become unavailable and a formal disaster declaration occurs, OpSus Recover provides temporary remote operations and access to hosted systems to enable business continuity until hospital data center operations and data can be restored.
OpSus Recover can restore your applications and data to CloudWave’s private healthcare cloud, or to your choice of public cloud. CloudWave takes responsibility for design, project management, implementation, testing, ongoing support, and change control in partnership with each hospital. OpSus Recover uses a disciplined approach to pre-build secure network connectivity for users, devices, and interfaces at each customer. A structured, carefully managed implementation process results in a validating test at the launch of the service, with testing repeated annually or more often as each customer’s audit process requires.
OpSus Recover is available in multiple recovery point and recovery time objectives ready to meet any specific requirements for your applications. No matter how recent you need the data and how quickly you need it restored, OpSus Recover can help.
- Computing Infrastructure – OpSus Recover includes all physical and virtual compute infrastructure, including the provisioning and management of the guest operating system.
- Storage Tiers – Storage is provided for backups of your data and for your active environment during a test or a true disaster. Storage is available in multiple tiers to satisfy requirements for application performance.
- Infrastructure Support – CloudWave provides full management and support of OpSus Recover services in the cloud. CloudWave will monitor capacity and performance thresholds for critical components.
- Monitoring and Support – In the event of a Disaster Declaration, CloudWave will provide 24×7 monitoring of critical OpSus Recover components and infrastructure support and provide incident and problem management services.
Disaster Declaration Process:
- Disaster Declaration – OpSus Recover services are triggered with a signed Disaster Declaration Form.
- CloudWave Acknowledge and Acceptance – CloudWave communicates with the Customer to assess the severity of the disaster to ensure appropriate response and quickly rescue the environment.
- OpSus Recovery – The most recent backup* to have successfully replicated to OpSus is restored to the prebuilt cloud environment and access is made available to the hospital within the agreed upon Recovery Time Objective.
- Disaster Recovery Testing – CloudWave will periodically restore your environment and grant access to a small set of test users. This testing is vital in ensuring success when the time comes and establishing accountability for you and your auditors.
Service Continuity and Return to Normal Operations:
- Operating in OpSus Live – Customer may operate from the OpSus Recover environment for up to 90 days.
- Return to Normal Operations – OpSus Recover customers can opt to stay hosted in the cloud with a seamless transition to the OpSus Live service or choose to return to on-premises operations for a nominal migration fee.
OpSus Recover establishes data replication from the customer’s primary data center to the designated recovery site in the cloud. Upon declaration of a disaster, CloudWave’s Disaster Response team will initiate restoration of customer data from the most recent copy of customer data.*
During the term of the disaster, the OpSus team performs daily operations, including performing backups and disaster recovery replications, facilitating end-user access, and managing system performance.
After the disaster has been remediated, the customer may elect to remain running in the cloud or CloudWave will assist in a return migration to the recovered on-premises environment.
- Multi-Cloud Options – We help you construct and deploy a multi-cloud strategy. Choose to recover on the cloud platforms that makes the most sense for your needs and organizational requirements.
- Secure Private Cloud – CloudWave’s own OpSus Healthcare Cloud is built with leading edge infrastructure and configured to best practices developed over years of delivering IT services to hospitals.
- Public Cloud Platforms – Our partnerships with AWS, Google, and Microsoft enable our expert services to be delivered on best-in-class public cloud platforms.
- Fully Managed – OpSus Recover includes all daily operations, systems maintenance, software updates and patches, and testing for the recovery environment.
- Network Encryption – Hospitals connect using site-to-site internet VPN tunnels, user-to-site encrypted CITRIX or VDI sessions, or private network links.
- Fully-managed – CloudWave’s team performs all data recovery and restoration services, freeing your staff to respond in a crisis.
- Periodic testing – CloudWave validates data recoverability and updates recovery procedures to ensure a successful recovery.
- Change control – Ongoing collaborative program management and change control.
- Integrated Data Protection – Archive-aware integration to optimize backups and protect legacy data.
- Hardened Data Centers – Provisioned in resilient Data Centers with high availability and guaranteed SLAs.
- ITIL Service Management – Designed and managed to ITIL V3 Standards by a team of engineers, operators, and consultants with unmatched experience operating and supporting healthcare IT.
- Professional Project Management – Stringent project planning, rollout, and testing ensure a successful migration and go-live.
- Healthcare Compliance – Designed to exceed industry norms for security including HIPAA and HITECH.
*Occasionally, when the disaster is affected by the presence of malware, the most recent backup may not be deemed safe and recovery is performed from a more distant save-set.