We Bring the Cloud to Healthcare

Support Services

CloudWave’s expert team of cloud and healthcare IT engineers are ready to provide support services, maintain your systems, and manage patching.

CloudCare Support

You’re responsible for making sure critical IT systems are up and running, users are happy, and costs are contained. And you’re doing a great job. But when problems arise, you need dependable, responsive support.

Multi-vendor, multi-cloud IT environments can be complex when it comes to troubleshooting and fixing issues. CloudWave’s CloudCare support is here 24 x 7 to handle your problems when they happen. Click here for an overview of how CloudCare can help your hospital.

Already a CloudCare support customer? Call our service desk at 855-286-7787 for assistance.

CloudCare+ Support

Trying to maintain a regular patching schedule? With your staff already stretched thin, overnight and weekend resources can be hard to schedule. Failing to patch systems on a timely basis leaves your hospital vulnerable to performance slowdowns, regulatory compliance issues, and even worse—the risk of cyber-attacks.

Let CloudWave handle your patch management needs.  CloudCare+ is a cost-effective fully-managed patching service that alleviates the strain that patching puts on your department. CloudWave’s dedicated team will begin with an inventory and evaluation—understanding your environment is the first step to protecting it. Regular maintenance and patching is then handled entirely by CloudWave’s service team, on whatever schedule works best for your team and your users. Keep your entire system continuously up-to-date, secure, and compliant—without the headache.

Have a problem and need immediate help? Our expert technical consultants are ready to roll up their sleeves and help address your most critical issues on a project basis. Learn more here.

What Our Customers Say

“Brooks Rehabilitation chose CloudWave to host our MEDITECH 6 environment and they have proven to be an excellent partner. Their support and service are excellent and have exceeded expectations. Their staff is knowledgeable and responsive. On the rare occasion when there have been issues or questions they have been quick to pull together a response team that stays on the issue until it’s resolved. We are glad we trusted CloudWave to host our MEDITECH environment.”

- Jayne Shults, Applications Manager, Brooks Rehabilitation



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