We Bring the Cloud to Healthcare

Support Services

CloudWave’s expert team of cloud and IT Engineers are ready to jump in and own your problem until it is resolved.

You’re responsible for making sure critical IT systems are up and running, users are happy, and costs are contained. And you’re doing a great job. But when problems arise, you need dependable, responsive support.

Multi-vendor, multi-cloud IT environments can be complex when it comes to troubleshooting and fixing issues. CloudWave’s Cloud Care support is here 24 x 7 to handle your problems when they happen. Click here for an overview of how Cloud Care can help your hospital.

Already a Cloud Care Support customer? Call our Service Desk at 855-286-7787 for assistance.

CloudWave also offers Technical and Clinical Service Desk support services in partnership with GuideIT. For more information, click here.

Have a problem and need immediate help? Our expert Technical Consultants are ready to roll up their sleeves and help address your most critical issues on a project basis. Learn more here.


What Our Customers Say

“Brooks Rehabilitation chose CloudWave to host our MEDITECH 6 environment and they have proven to be an excellent partner. Their support and service are excellent and have exceeded expectations. Their staff is knowledgeable and responsive. On the rare occasion when there have been issues or questions they have been quick to pull together a response team that stays on the issue until it’s resolved. We are glad we trusted CloudWave to host our MEDITECH environment.”

- Jayne Shults, Applications Manager, Brooks Rehabilitation

Resources

OpSus Manage

As technology proliferates and data storage, as well as clinical workflows, become increasingly digitized, hospital IT departments face the growing challenge of maintaining and managing technology infrastructure to provide the ...

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OpSus Backup – Managed Backup as a Service

OpSus Backup is a fully-managed Backup as a Service for the healthcare enterprise. Designed to alleviate the burden of performing, validating, and troubleshooting backups, OpSus Backup manages the protection of ...

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The IT Service Management Series – Part 1: Knowledge Management – Recognizing your most valuable free asset

Taking stock of your knowledge isn't always a proactive exercise, it may occur after the sudden loss of a key employee or a steady decline in business know-how. Few corporate ...

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