November 30, 2022
Welcome to the November 2022 edition of CloudWave Connections
We’ve created this newsletter for our customers to communicate what’s new, let you know about upcoming events, share customer stories, and introduce you to members of our team.
We hope you find this newsletter informative and something that you look forward to receiving. If you have suggestions for topics, or have questions about something that’s been featured here, please let us know.
A Note From Erik Littlejohn
I certainly looked forward to writing the intro to this month’s newsletter as it coincides with our acquisition of Sensato Cybersecurity Solutions. All of us at CloudWave are extremely excited about what this opportunity means for us and for our customers. As you may have seen from our recent press release, Sensato is a highly regarded managed cybersecurity services company led by John Gomez, a healthcare IT visionary. Sensato and CloudWave are such a great fit on several levels, but first and foremost by our focus on the healthcare market.
Sensato managed security services are built to address the specific needs of the hospitals and health systems with a cloud-based architecture that provides robust, scalable security services at an affordable price. CloudWave has worked with many different cybersecurity vendors over the last 10 years and Sensato stood out for their extensive vision and thorough execution. The Sensato solution addresses both the security of the compute environment as well as the medical devices attached to the hospital network.
John Gomez will join the CloudWave leadership team as Chief Cybersecurity and Engineering Officer bringing his deep expertise and knowledge to further enhance the security of our service delivery and cloud operations which will benefit all of our clients. Recognizing the unique challenges that healthcare providers face with continually changing and increasing cyber threats, John has built a solution to address them. We’re truly fortunate to have John and his team join the CloudWave family. Both teams are passionate about the market we serve and help to bring solutions to healthcare providers regardless of their geography, EHR, and wherever they stand with the adoption of edge, private, or public clouds.
Erik Littlejohn is President and CEO of CloudWave
New! Sensato Cybersecurity products
Visit the newly updated CloudWave website to learn about our new Sensato Cybersecurity offerings.
Click on the Sensato Cybersecurity dropdown menu to learn more about Cybersecurity-as-a-Service, Medical Device Security, Cybersecurity Capability Maturity Model (C2M2) Advisory, Incident Response Programs, Penetration Testing, Risk Assessments and Tabletop Simulations.
Learn more about Sensato here.
Follow us on LinkedIn
Stay up to date with our latest news, press releases, events and people on LinkedIn.
Follow us today!
Puerto Rico Hospital Association (PRHA) Convention
CloudWave was pleased to exhibit with Neptuno, Hewlett Packard and MEDITECH in October at the 2022 Puerto Rico Hospital Association Convention in San Juan. The show brings healthcare executives together to share knowledge of exciting new trends and information related to the healthcare industry, as well as discoveries and solutions for their greatest challenges. CloudWave also co-sponsored the VIP reception that took place at La Central by Mario Pagán later that day.
Women in Healthcare IT SOAR Conference
CloudWave was happy to help sponsor the Inaugural SOAR Conference in Portsmouth, NH on November 3 & 4 hosted by Bluebird Leaders.
Bluebird leaders’ mission is to build a community dedicated to women in Healthcare & Information Technology in order to advance and accelerate the role of women in health it-related careers.
November Customer Success News!
CloudWave would like to congratulate the following customers for their successful Disaster Recovery tests in the month of October!
- Hospital General Menonita De Cayey
- Carteret General Hospital
- Blythedale Children’s Hospital
Advance Authorization Now Available
CloudWave is pleased to offer a new way to streamline the way we deliver changes to your OpSus Cloud Services.
Incremental adjustments to the scope of your cloud service are to be expected, but the timing and process may not always be convenient. And delaying the implementation of service change requests while waiting on a signature can delay addressing small issues that can lead to bigger problems.
CloudWave is now able to provide a way for our cloud customers to mitigate the administrative burden of these requests by allowing key personnel to pre-approve routine change orders.
With Advance Authorization, you set the boundaries. Adding components, expanding storage, increasing capacity – these are all change order categories covered under your Advance Authorization Agreement. You pre-select the maximum monthly charge amount of the change order ahead of time, so there are no surprises. And you can limit who on your team can submit a request through this program.
Why choose Advance Authorization?
Advance Authorization offers agility and the ability to address issues quickly. You no longer need to wait for the approval and signature of every change order to be processed before a service request can be opened. The OpSus team can respond to your needs as they arise.
How does Advance Authorization work?
First, the OpSus team will verify that the change request was made by an authorized individual. Once the requestor’s privileges are confirmed, the change order is documented and a copy is sent for your records. The changes are provisioned, and you are notified when they are complete.
How do I join the program?
Contact your Customer Success Manager or Sales Director. They will provide a straightforward one-page form where you customize the parameters of your program and choose your designated requestors. One signature enables the smooth and timely execution of routine changes and minor updates.
Last year, 34% of providers who were breached were infiltrated via an unpatched vulnerability and were aware of the risk but didn’t patch in time.
We’ve been working on a new service offering which expands this capability to the systems at your hospital – a solution we’re calling CloudCare+.
Be sure to keep an eye out for updates regarding CloudCare+ in the coming months.
Meet Christine Rowe: Senior Project Manager
Many CloudWave employees have spent their careers in healthcare IT.
Leading teams toward success is what Christine Rowe does best.
Before arriving at CloudWave, the Senior Project Manager oversaw teams to improve processes, reduce costs and develop software. After earning her PMP in 2012, Christine began her MEDITECH journey as the program director for the healthcare division of an information technology company. While at MUSE in Chicago, she met a few CloudWave executives and joined the company soon after.
At CloudWave Christine works with on-premise customers leading hardware refreshes, operating system upgrades, and working with new customers to implement MEDITECH EXPANSE.
Christine not only leads the charge at CloudWave but as a cheer coach for her town cheer team where her granddaughter is also a member. In addition, she is also a cheer mom for her elite cheer travel team.
“My life outside work is all about my family.”
In addition to managing projects for MEDITECH hospitals, Christine is currently leading the town cheer team straight to Florida next month for the National Championships. Earlier this month, they placed second in the New England Regional competition.
“They won last year so we are working hard to repeat”
When asked what she likes most about working in healthcare?
“I like making a difference. What we do is important to keep patients healthy at the hospital.”
She goes on to explain, “The challenge of being precise when we are taking the hospital system down is what I thrive on. I like working with the different teams at the hospitals. It keeps things fresh for me.”